Product Replacement Letter to Customer

RETURN PRODUCT ACKNOWLEDGEMENT: DAMAGED GOODS, CREDIT ISSUED

[DATE, ex. Wednesday, June 11, 2016]

[NAME, COMPANY AND ADDRESS, ex.

John Smith

XYZ Inc.

1234 First Street

Suite 567

Anycity, Anystate  85245]

Dear [NAME, ex. John Smith],

I understand that your [PRODUCT, ex. Magnaflux compressor] (invoice #[INVOICE NUMBER]) was delivered in an unacceptable condition.  I will immediately issue a credit to you in the amount of $[AMOUNT], to be applied against your next bill.

I am ready to ship to you a replacement immediately and at your request.  {STATE INCENTIVE, ex. Since I am embarrassed by this matter, I will discount the replacement order by 5%}  You can reach me at XXX-XXXX.

Sincerely,

[YOUR NAME, ex. Jill Jones]