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RBI Formalities for Import Export

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Reserve Bank of India Formalities Summary Required To Be Fulfilled by Companies in India For Export & Import / Foreign Investment



RBI FORMALITIES



1)    Valuation of Technology

2)    Approval of Exchange Control Department

3)    Payment is permitted if the item is not in the negative list.

4)    Automatic Approval -  See Page 192 of WTO International Trade –
                                         Institute Bank

5)    Foreign Exchange Management (Current Account Transaction Rules 2000, Page 3.6 – Foreign Exchange Manual

6)    Deduction of Tax At Source – Sec. 195 of the Income Tax Act,
      Certificate from a Chartered Accountants.

7)    FEMA Forms : FT(RG1)



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Register of Directors - Section 303 of the Companies Act 1956 in Word Format

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ROCKET SALES LIMITED

REGISTER OF MANAGING DIRECTOR, DIRECTORS, MANAGERS AND SECRETARY
[Pursuant to Section 303 of the Companies Act, 1956]

Name & Surname in full


Nationality



Any former Name or Surname in full

Father’s/Husband’s Name & Surname

Usual Residential Address

Nationality

Nationality of origin (if above nationality is not nationality or origin)

Business Occupation

Date of Birth

Date of appointment
Date of Retirement
Remarks
PARTICULARS OF OTHER DIRECTORSHIPS OR OTHER OFFICES
HEAD IN ANY OTHER BODY CORPORATE
Name of Body Corporate
Office Held
Date appointment
Date Relinquished

















































































































































































































































ROCKET SALES LIMITED


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Annual General Meeting (AGM) Notice Sample Format in Word

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AGM Notice Format For A Public Limited Company / Private Limited Company

ROCKETS SALE S LIMITED



CORPORATE OFFICE :
14/2 K P ROAD
35TH FLOOR
KHAPOLI
MUMBAI – 420 120

REGD. OFFICE            :
VILL. – KHAPOLI
DIST. NAVI MUMBAI
Maharashtra


NOTICE



Notice  is hereby given that the 58th Annual General  Meeting  of the  Company will be held on Wednesday, the 23rd September, 2018  at 10.00  A.M. at the Regd. Office of the Company. This is to be noted that pursuant to Section 154 of the Companies Act, 1956, the  Register  of Members  and  Share Transfer Books of the  Company  will  remain closed  from  29th August, 2018 to 23rd September, 2018  (both  days inclusive) for the purpose of payment of dividend, if declared at the forthcoming Annual General Meeting. 




For ROCKET SALES PRODUCTS LTD



                                                                                                       NEETU SINGH
DY GM – LEGAL & CO. SECRETARY

Place  : Mumbai

Dated : July 30, 2018



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Preference Shares Allotment Rules & Procedure in Word

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MAJOR STEPS REQUIRED UNDER SEBI (SUBSTANTIAL ACQUISITION OF SHARES & TAKEOVERS) REGULATIONS, 1997 FOR ACQUISI-TION OF MORE THAN 5% EQUITY SHARES IN THE TARGET COMPANY IN A FINANCIAL YEAR

 

 

As per the existing provisions of the Takeover Code, an acquirer who holds between 15% and 55% of the shares of a listed company is allowed to acquire upto 5% stake in such company during a financial year ending 31st March.


The outer limit of 55% is proposed to be revised by SEBI to 75% vide Press Release No.239/2008 dated 27.10.08.

Acquisition beyond 5% can be made only after giving an open offer. Major steps to be taken by the acquirer are given hereunder: 

1.    Appointment of Merchant Banker

The acquirer shall have to appoint a Category I merchant banker who is not associate of or member group of the acquirer or the target company, before making public announcement.

2.    Minimum Public Offer

The public offer made by the acquirer to the shareholders of the target company shall be for a minimum of 20% of the voting capital of the company. An acquirer has to make an offer for a minimum of 20% of shares and he cannot make an open offer for less than 20% of shares.




3.    Public Announcement

It is an announcement made by the acquirer through a merchant banker disclosing his intention to acquire minimum of 20% shares/voting rights  of the target company from existing shareholders by means of an open offer.

Public announcement must be made in English and also in a vernacular language daily news paper circulating in the state where registered office of the target company is situated and the stock exchange where the shares are most frequently traded.

The public announcement must specify a date, which shall be the specified date for the purpose of determining the names of the shareholders to whom the letter of offer should be sent.

4.    Escrow Account
The acquirer must create an Escrow Account of 25% of the consideration for offer sizes less than Rs.100 Crores and 10% for the excess consideration above Rs.100 Crores. The escrow account shall consist of cash deposited with a scheduled commercial bank.

5.    Filing Letter of Offer with SEBI
A Letter of Offer (L.O.) must be filed with SEBI within 14 days from the date of public announcement. A hard and soft copy of the Public Announcement (P.A.) along with publication made in news papers and prescribed filing fee by way of Bankers’ Cheque or Demand Draft is to be remitted.

6.    Minimum Offer Price
L.O. must contain the minimum offer price. While determining minimum offer price, the acquirer in consultation with merchant bankers to take into consideration all parameters mentioned in the regulation.

7.    Minimum number of Shares to be acquired
The public offer shall be for a minimum of 20% of the voting capital.

8.    General obligations of the acquirer

i)                     The public announcement of offer to acquire the shares of target company shall be made only when the acquirer is able to implement the offer.

ii)                    Within 14 days of the public announcement of the offer, the acquirer shall send a copy of the draft letter of offer to the target company at its registered office address, for being placed before the board of directors and to all the stock exchanges where the shares of the company are listed.

iii)                   The acquirer shall ensure that the letter of offer is to be sent to all the shareholders (including non-resident Indians) of the target company, whose names appear on the register of members of the company as on the specified date mentioned in the public announcement:

Provided that where the public announcement is made pursuant to an agreement to acquire shares or control over the target company, the letter of offer shall be sent to shareholders other than the parties to the agreement.

9.    General obligation of the Board of

Directors of the target company


      The Board of Directors of the target company is also under obligation to abide by the requirement prescribed under the Regulation regarding disposal of assets, entering into material contract, appointment of Directors etc.

10.Penalty

SEBI (Substantial Acquisition of Shares and Takeovers) Regulations, 1997 lays down the obligation of acquirer, target company and merchant Bankers. Failure or non-compliance’s of provisions of the Regulations by them would entail penal consequences.

 

PREFERENTIAL ALLOTMENT OF SHARES


Promoters’ holding may be increased by issue of equity shares to them on  private placement basis. However limitation prescribed under the provisions of SEBI (Substantial Acquisition of Shares and Takeovers) Regulations 1997 will also be applicable here. A brief note an preferential issue of shares is given below:

1.            Alteration of Articles of Association of the company to enable it to raise fund by issuing equity shares by way of private placement should be made.
2.            Alteration of Capital clause of the Memorandum of Association, if needed, should be made.
3.            Prior permission of Banks & FIs’ for change in Capital structure as per their terms of sanction should be obtained.
4.            Determination of ‘Relevant date’ which means the date thirty days prior to the date of General Meeting convened to consider the proposal.
5.            Fixing the Price of the shares to be issued as per guidelines.
6.            Advance intimation to Stock Exchanges of the  Board Meeting to be held for approval of:
a)                    Preferential Issue
b)                    Increase of authorised capital
c)                    Approval of Notice to the shareholders for the Preferential Issue and related activities

7.            Information to Stock Exchanges of the decision to issue shares on private placement basis.
8.            Certificate from Statutory Auditors to be obtained confirming that the proposed allotment is in accordance with SEBI Guidelines on preferential allotment of shares.
9.            Notice of General Meeting to be sent shareholders.
10.         Three copies of the Notice of the General Meeting to be sent to Stock Exchanges.

                                                                                                                         Contd…P/2
-         2 –


11.         In-principle approval for such issue to be obtained from Stock Exchanges.
12.         General Meeting to be held for approval of Preferential Issue by way of Special Resolution.
13.         Minutes of General Meeting to be sent Stock Exchanges.
14.         The requisite form to be filed with Registrar of Companies.
15.         A letter/placement document to be sent the proposed allottee (s) asking him for subscription.
16.         The proposed allottee(s) should be informed of the date of allotment along with the names, addresses of the Stock Exchanges on which the Company’s Shares are listed.
17.         The Stock Exchanges to be informed of the allotment of Shares with the details of allotment.
18.         Allottees account to be credited with the number of shares allotted.
19.         Application to be filed with the Stock Exchange for listing of the Shares.
20.         The acquirer has to disclose such acquisition under Insider Trading Regulations.
21.         The details of all monies (proceeds of preferential issue) utilised and unutilised should be disclosed in the Balance Sheet.
22.         Since Statutory Auditors has to give the certificate of compliance, the mater should be discussed with the auditors first.











Steps to be taken for Acquisition of more than 5%
shares by the Promoters Group in any Financial Year

1)    More than 5% Equity Shares can be acquired in any Financial year only after making a public announcement to acquire at least additional 20% shares of the target company from the shareholders through on open offer.
2)    For making some public announcement the promoter has to appoint a merchant banker registered with SEBI.
3)    A hard copy and soft copy of the PA are required to be filed with SEBI simultaneously with the publication of the same in the news paper.
4)     A draft letter of offer is required to be filed with SEBI within 14 days from the date of Public Announcement along with a filing fee of Rs.50,000/- per letter of offer (payable by Banker’s Cheque / Demand Draft) A due diligence certificate as well as registration details as per SEBI circular no. RMB (G-1) series dated June 26, 1997 are also required to be filed alongwith the draft letter of offer.
5)    The MB will incorporate in the letter of offer the comments made by SEBI and then send within 45 days from the date of PA the letter of offer along with the blank acceptance form , to all the shareholders whose names appear in the register of the company on the Specified Date. The offer remains open for 20 days. The shareholders are required to send their Share certificate(s) / related documents to registrar or Merchant banker as specified in PA and letter of offer. The acquirer is required to pay consideration to all those shareholders whose shares are accepted under the offer, within 15 days from the closure of offer.
6)    SEBI does not approve the offer price. The acquirer/ Merchant Banker is required to ensure that all the relevant parameters are taken in to consideration while determining the offer price and that justification for the same is disclosed in the letter of offer.
7)     Acquirers are required to complete the payment of consideration to shareholders who have accepted the offer within 15 days from the date of closure of the offer. In case the delay in payment is on account of non receipt of statutory approvals and if the same is not due to wilful default or neglect on part of the acquirer, the acquirers would be liable to pay interest to the shareholders for the delayed period in accordance with Regulations.
8)    No, if the shares received by the acquirer are more than the shares agreed to be acquired by him, the acceptance would be on proportionate basis.
9)    Before making the Public Announcement, the acquirer has to open an escrow account in the form of cash deposited with a scheduled commercial bank or bank guarantee in favour of the Merchant Banker or deposit of acceptable securities with appropriate margin with the Merchant Banker. The Merchant Banker is also required to confirm that firm financial arrangements are in place for fulfilling the offer obligations. In case, the acquirer fails to make the payment, MB has a right to forfeit the escrow account and distribute the proceeds in the following way.
10)Besides forfeiture of escrow account, SEBI can initiate separate action against the acquirer which may include prosecution / barring the acquirer from entering the capital market for a specified period etc.





Increase of Promoters holding by preferential issue of Shares


1)    Intimation to Stock Exchanges at least 7 days before the Board Meeting in which the board will consider the Preferential Issue of Shares.
2)    Preferential Issue of Shares to be approved by the Board of Directors.
3)    Notice convening a Shareholders Meeting and the Explanatory Statement to be approved by the Board.
4)    Board to consider whether increase of authorised capital and consequent amendment to Memorandum and Articles of Association is required.
5)    Amendment to Articles of Association to provide for making preferential allotment.
6)    Determination of share prices of the company as per SEBI guidelines for preferential issue and certificate from the Statutory Auditors for calculation of price.
7)    In principle approval from the Stock Exchanges to be taken.
8)    If by virtue of preferential allotment of shares the limit of 5% of the total equity base is exceeded the promoter has to give open offer as the SEBI Substantial Acquisition of Shares and Takeover Regulation.
9)    In the case of a listed company, three copies of the notice of the meeting shall be forwarded to each of the stock exchanges.
10)  To ensure that the proposed allottees hold Shares in dematerialized form only.
11)  To ensure that the proposed allottees have not sold the Shares of the company within a period of 6 months before the relevant date. If so, they shall not be eligible to be allotted Shares.
12)  To make an application to stock exchanges where the Shares of the company are listed for in-principle approval of the Shares that are to be issued on a preferential basis.
13)  In case of issue of Shares for consideration other than cash, get the assets that are proposed to be acquired valued by a Valuer, who shall be either a chartered accountant or merchant banker.
14)  To obtain a certificate from the statutory auditors that the proposed allotment is in accordance with the SEBI Guidelines on preferential Allotment.
15)  Hold general meeting. Place the Auditors’ Certificate before the members. Consent of shareholders by way of special resolution for preferential issue is require.
16)  File Form 23 with ROC within 30 days of passing of special resolution.
17)  If authorised share capital was increased, ensure to file form No.5 along with Form 23 with necessary fees within 30 days of the meeting. Form No.5 must bear adequate stamp duty.
18)  If consent of members is received by way of ordinary resolution only, instead of special resolution, the approval of the Central Government (Ministry of Corporate Affairs) is required.
19)  Receive application money along with application forms, duly filled in,
20)  To ensure that allotment is done within 15 days of the passing of the Special Resolution.
21)  Convene Board Meeting for considering allotment. Pass resolution for allotment.
22)  To intimate details of lock-in to both the depositories.
23)  To apply to the Stock Exchange for final listing.
24)  For allotment to NRIs, provisions of FEMA be kept in mind.
25)  In case of allotment of Shares to mutual funds, financial institutions the respective agreements shall be signed and executed.
26)  In the case of a listed company, send intimation to the stock exchanges regarding the allotment of Shares as approved by the Board.
27)  Ensure that the demat account of the allottees are within 15 days of the passing of the special resolution credited after paying the necessary stamp duty.
28)  To list the Shares of the company with the Stock Exchange.
29)  Within 30 days of allotment, file return of allotment with Registrar of Companies.
30)  Update member’s register and if so required, register of directors’ shareholding.
31)  If debentures were issued with an option to convert the whole or part into Shares, check the applicability of the Public Companies (Terms of Issue of debentures and Raising of Loans with Option to Convert such Debentures or Loans into Shares) Rules, 1977. Where the rules are not complied with, prior approval of the Central Government to be obtained.


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Register of Charges as per Companies Act 2013 in Word - Excel Format

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ROCKET SALES LIMITED

REGISTER OF CHARGES (INCLUDING DEBENTURES)
(Sec. 143)

Date of Charge
Name of the persons entitled to the charge
Address
Short Description of the Property Charged
Amount of the Charge

Rs.
Period of Charge
Rate of interest per annum
Nature of Instruments & Date
Date of Filing with Register
Date of Satisfac-tion
Date of Filing with Register
Amount of Half yearly interest
Rs.
Income Tax


Rs.
Net Amount of Half  yearly interest
Rs.
Date of interest becom-
ing due
Remarks





















































































































































































































































































































































































































































































































































































































































































































































































































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Congratulation Letter For Business Partner

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CONGRATULATIONS EAMIL ON APPOINTMENT AS NEW BUSINESS PARTNER

[DATE, ex. Wednesday, June 11, 2016]


[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate  85245]

Dear [NAME, ex. John Smith],

I have just heard that [FIRM NAME, ex. Johnson & Brown Consulting] has named you a new partner.  Allow me to congratulate you on this appointment!  I am certain your new position was the result of hard work and diligence.  Let me wish you a prosperous future with [FIRM NAME, ex. Johnson & Brown Consulting]!

Best regards,


[YOUR NAME, ex. Jill Jones]



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Congratulation Letter For Publication

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CONGRATULATIONS EMAIL ON NEW BOOK PUBLISHED / ARTICLE,  QUOTE PUBLISHED IN NEW PAPER

[DATE, ex. Wednesday, June 11, 2016]


[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate  85245]

Dear [NAME, ex. John Smith],

I have just finished reading [STATE SOURCE, ex. the “The Art of Manufacturing,” article in the New York Daily Newspaper.  I was delighted to see that you were quoted regarding [SUBJECT, ex. the implementation of total quality management and its effect on the manufacturing process].  I consider it an honor to know a person who has been recognized and quoted by this respectable publication.

Again, congratulations on being quoted!

Best regards,


[YOUR NAME, ex. Jill Jones]



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Congratulations Letter For New Office

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CONGRATULATIONS EMAIL ON NEW PREMISES / OFFICE / SHOP / SHOWROOM

[DATE, ex. Wednesday, June 11, 2015]


[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate  85245]

Dear [NAME, ex. John Smith],

It was a pleasure to see your new [office / manufacturing plant / etc.] the other day and to take a tour around the premises.  I am certain that it will be a source of prosperity and enjoyment for you.

Allow me, then, the opportunity to compliment and congratulate you on your new [office / manufacturing plant / etc.] and to wish you the best in the future.

Best regards,


[YOUR NAME, ex. Jill Jones]



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Congratulations Letter for Promotion Sample

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CONGRATULATIONS EMAIL ON JOB PROMOTION TO BOSS / FRIENDS / OFFICE COLLEAGUE

[DATE, ex. Wednesday, June 11, 2016]


[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate  85245]

Dear [NAME, ex. John Smith],

It was a pleasure, albeit not a surprise, to hear of your promotion to [POSITION, ex. Director of Sales] at [FIRM, ex. XYZ Inc].  Congratulations!  I am certain you will meet with much success at your new position and I look forward to congratulating you in person.

Best regards,


[YOUR NAME, ex. Jill Jones]



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Business Apology Letter for Late Delivery

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EMAIL RESPONDING TO JUSTIFIED COMPLAINT: INCORRECT SHIPMENT

[DATE, ex. Wednesday, June 11, 2016]


[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate  85245]

Dear [NAME, ex. John Smith],

I want you to know that we value your business greatly.  Please accept my apologies for our incorrect shipment to you on [DATE, ex. Tuesday]; [STATE WHAT YOU WILL OR HAVE ALREADY DONE, ex. I will immediately ship the balance of your order and arrange for the incorrectly-shipped items to be picked up on delivery.  Your order should arrive this Friday.]

I sincerely apologize and hope that you will call me at XXX-XXXX if there is anything I can do to minimize the inconvenience this has caused you.

Sincerely,


[YOUR NAME, ex. Jill Jones]


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Business Apology Letter To Customer for Bad Service

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RESPONDING TO JUSTIFIED COMPLAINT: DAMAGED SHIPMENT

[DATE, ex. Wednesday, June 11, 2016]


[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate  85245]

Dear [NAME, ex. John Smith],

Your business is extremely important to us.  Please accept my apologies for the damaged [STATE PRODUCT(S), ex. compressor] shipped to you on [DATE, ex. Tuesday].  I want you to know I understand that this is unacceptable to you.  [STATE WHAT YOU WILL OR HAVE ALREADY DONE, ex. I will immediately ship to you a replacement, which will likely arrive at your site by Friday.] 

In the meantime, feel free to contact me at XXX-XXXX if there are any other issues you wish me to address.

Sincerely,


[YOUR NAME, ex. Jill Jones]



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Business Letter - Apology For Delay in Shipment

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RESPONDING TO UNJUSTIFIED COMPLAINT: DELAYED SHIPMENT

[DATE, ex. Wednesday, June 11, 2016]


[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate  85245]

Dear [NAME, ex. John Smith],

Thank you for your call [DATE, ex. today].  I want to assure you that your satisfaction is my prime concern.  Accordingly, please accept my apologies for the delayed shipment.  As I mentioned to you, nonetheless, the delay was not caused by us.  [STATE WHERE FAULT LIES, ex. Fastlex Shipping Co. picked up your order on June 6, and it appears they have encountered some delays in shipping to your city.]  {STATE ESTIMATED ARRIVAL, IF KNOWN, ex. As far as I know, your order should arrive by the end of next week.}  [OFFER ANY HELP YOU ARE ABLE TO GIVE, ex. Allow me to call them on your behalf and attempt to expedite the shipment for you.]

Again, I apologize for the inconvenience this must have caused you.  Feel free to call me at XXX-XXXX if you have any concerns you wish me to address.

Sincerely,


[YOUR NAME, ex. Jill Jones]



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Customer Complaint Rejection Letter

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EMAIL RESPONDING TO UNJUSTIFIED COMPLAINT: RETURN

[DATE, ex. Wednesday, June 11, 2016]


[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate  85245]

Dear [NAME, ex. John Smith],

I want you to know that your satisfaction is extremely important to me.  It is for this reason that I was sorry to hear that you wish to return your [STATE PRODUCT, ex. Magnaflux compressor].  As we have mentioned to you, we are unable to accept this return [STATE REASON, ex. because the compressor has been used.].

However, I do indeed wish to remedy the situation to the best of my abilities.  Is there anything else I can do for you, perhaps [GIVE SUGGESTION, ex. send an engineer to your premises to determine whether the unit is properly functioning]?  Please call me at XXX-XXXX if I can serve you in any way.

Sincerely


[YOUR NAME, ex. Jill Jones]



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Customer Complaint Reply Letter Sample

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EMAIL RESPONDING TO JUSTIFIED COMPLAINT: BILLING ERROR

[DATE, ex. Wednesday, June 11, 2016]


[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate  85245]

Dear [NAME, ex. John Smith],

Thank you for [STATE NATURE OF CONTACT, ex. your letter of June 10, 2016].   You are absolutely correct; please allow me to apologize for issuing you an incorrect invoice.  I will immediately nullify that invoice (#[INVOICE NUMBER]) and issue you a correct one, as follows:

[LIST NEW INVOICE DETAILS, ex.
            5 Magnaflux compressors @ $4,000                    $20,000
            Tax @ 5%                                                            1,000
            Total                                                                 $21,000]

Let me assure you that I will personally inspect our invoices to you in the future to ensure that there will be no further errors.  Feel free to contact me at XXX-XXXX if there are any other issues you wish me to address.

Sincerely,


[YOUR NAME, ex. Jill Jones]




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Customer Complaint Response Letter Format

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REASSURE EAMIL TO CLIENT FOR REDRESSED OF THEIR PROBLEMS

[DATE, ex. Wednesday, June 11, 2016]


[NAME & ADDRESS, ex.
John Smith
1234 First Street
Suite 567
Anycity, Anystate  85245]

Dear [NAME, ex. John Smith],

It has come to my attention that [NATURE OF PROBLEM, ex. our Magnaflux compressor has malfunctioned at your premises].  I would like you to know that I will personally take care of this matter for you.

[STATE WHAT YOU WILL DO, ex. I will immediately arrange for our trucks to pick up the compressor at your convenience and install a replacement.]  [MAKE ASSURANCE, ex. I personally assure you that you will have an installed and properly functioning Magnaflux compressor by the end of this week.]

Since your satisfaction is my obligation, I want you to call me at XXX-XXXX if there is anything else I can do for you.  Indeed, I want you to keep us in mind for all your future [NEED, ex. industrial compressor needs].

Sincerely,


[YOUR NAME, ex. Jill Jones]




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Apology Letter to Customer For Misbehavior

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EMAIL RESPONDING TO JUSTIFIED CLIENT COMPLAINT: RUDENESS

[DATE, ex. Wednesday, June 11, 2016]


[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate  85245]

Dear [NAME, ex. John Smith],

I want you to know that we value your business greatly.  I am deeply embarrassed by the manner in which you were treated by our employee on [DATE, ex. June 5, 2016].  Indeed, I thank you for bringing the matter to my attention.

I want you to know that [STATE WHAT YOU WILL OR HAVE ALREADY DONE, ex. after your discussion with me yesterday, I immediately terminated the gentleman in question.]  Let me personally assure you that you will never encounter this kind of behavior at our establishment in the future.

I hope and invite you to continue doing business with us.  {OFFER INDUCEMENT, ex. Because I feel ashamed over the entire matter, please allow me to offer you a 5% discount on your next order.}  Feel free to contact me at XXX-XXXX if there are any other issues you wish me to address.

Sincerely,


[YOUR NAME, ex. Jill Jones]



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Client Complaint Response Letter sample

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EMAIL REPLY TO CUSTOMER”S JUSTIFIED COMPLAINT: RETURN

[DATE, ex. Wednesday, June 11, 2016]


[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate  85245]

Dear [NAME, ex. John Smith],

I was sorry to hear that you wish to return our [STATE PRODUCT, ex. Magnaflux compressor]. I want you to know that your satisfaction is extremely important to me.  For this reason, I will promptly accept your return and [STATE HOW REFUND/CREDIT WILL BE PROCESSED, ex. send you a check in the amount of $3,`200.00 upon receipt of your compressor.  As I mentioned to you, however, we must charge a 15% restocking fee.]

{TOUT A REPLACEMENT PRODUCT, IF POSSIBLE, ex.  I understand that operating temperature is a key concern for you.  May I take this opportunity, Mr. Smith, to suggest our R3B model?  This model will interface with your existing machinery and operate at a far lower temperature.  I will be pleased to discuss the R3B’s features with you at your request.}

Please call me at XXX-XXXX if I can serve you in any way.

Sincerely,


[YOUR NAME, ex. Jill Jones]



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Responding to A Customer Complaint - Sample Letter

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Sample Template Example of Responding to A Customer Complaint - Sample Letter in Word / Doc / Pdf Free Download


BUSINESS EMAIL REPLY TO CLIENT WITH APOLOGY FOR DELAYED SHIPMENT

[DATE, ex. Wednesday, June 11, 2016]


[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate  85245]

Dear [NAME, ex. John Smith],

Thank you for your call [DATE, ex. today].  I want to assure you that your satisfaction is my prime concern.  Accordingly, please accept my apologies for our delayed shipment.  As I mentioned to you, [STATE REASON, ex. the unexpected large volume of orders this season has resulted in several back orders.]  However, I expect your order to be delivered on [DATE, ex. June 20].

Again, I apologize for the inconvenience this must have caused you.  {OFFER INCENTIVE, ex. As I value your business greatly, please allow me to offer you a 5% discount on your next order.}  Feel free to call me at XXX-XXXX if you have any concerns you wish me to address.

Sincerely,


[YOUR NAME, ex. Jill Jones]



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Responding to A Customer Complaint Letter Example

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Sample Template Example of Responding to A Customer Complaint Letter Example in Word / Doc / Pdf Free Download


EMAIL REPLY TO CLIENT FOR MISSING INSTRUCTION MANUAL/DOCUMENTS

[DATE, ex. Wednesday, June 11, 2016]


[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate  85245]

Dear [NAME, ex. John Smith],

Allow me to apologize for shipping you [PRODUCT(S), ex. our Magnaflux compressor] without including any documentation.  I am enclosing the missing documents with this letter.

I am certain you will be pleased with [PRODUCT(S), ex. the compressor].  We appreciate your business and look forward to dealing with you in the future.

Sincerely,


[YOUR NAME, ex. Jill Jones]



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Apology Letter to Customer for Damaged Goods

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Sample Template Example of Apology Letter to Customer for Damaged Goods in Word / Doc / Pdf Free Download


RESPONDING TO UNJUSTIFIED COMPLAINT: DAMAGED SHIPMENT

[DATE, ex. Wednesday, June 11, 2016]


[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate  85245]

Dear [NAME, ex. John Smith],

Please accept my apologies for the damaged [STATE PRODUCT(S), ex. compressor] shipped to you on [DATE, ex. Tuesday].  I want you to know I understand that this is unacceptable to you.

I urge you to file a damage claim with the shipping company, [NAME OF SHIPPING FIRM, ex. Fastlex Shipping].  As we have mentioned to you, one of the reasons we are able to offer you reasonable and competitive prices is by stipulating in our terms of sale that we are not responsible for goods damaged while in shipment.

If you require any additional documents or information to aid you in your claim against [STATE NAME OF SHIPPING FIRM, ex. Fastlex Shipping], please call me at XXX-XXXX.  In the meantime, I am ready to re-ship your order immediately, at your request.

Sincerely,


[YOUR NAME, ex. Jill Jones]



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